Frequently asked questions

Frequently asked questions

Can't you find your question on this page? Please contact us and we'll love to help you.

I forgot my login

Click on forgot my password and enter your email address. You will receive a new password in your email inbox. 

I want to change my email address

You can only change your personal data, like your email address, after you have logged in. To confirm, we will ask you to enter you new email address twice. 

Where can I get personal advice?

Are you looking for a volunteer opportunity but can't find one? Stop by for a chat and personal advise at our PEP office. We are in the city centre at Riviervismarkt 2 and we are available Monday to Friday from 10:00 to 16:00.

I applied for an opportunity at Volunteer The Hague but haven’t heard anything

The organisation you applied with is responsible for getting back to you. Try to contact the organisation directly. The contact details will be in your confirmation email or in the online text of the opportunity.  

How can I make myself more attractive as a volunteer?

If you login as a volunteer, you can start with updating your profile. The more complete it is, the more interesting you will be for an organisation looking for volunteers. Don't forget to upload a recent picture of yourself.   

Besides this, you can also visit our office for personal advice. We are situated in the city centre at Riviervismarkt 2. Staff and volunteers are available to help you  from 10:00 to 16:00 Monday to Friday.

How do I find an interesting volunteer opportunity?

Look for suitable volunteer opportunities in the online database. Tip: you can also fill in the talent scan to discover what kind of a volunteer you are and which opportunities are best suited for you. 

Look for suitable volunteer opportunities in our vacancy overview.

What if I have technical questions?

For simple questions, like losing your login data, you can call (070) 302 44 44 from 9:00 - 17:00 Monday to Friday. For more complicated issues, please contact our service desk at (070) 302 44 19 or 06 - 53 48 37 80. In both cases, you can also send an email to